FaQs. General Information
Is the dial very detailed?
The dial of perfectrolexwatches.to has super clear and precise fonts. It is impossible to distinguish any part because each part is a direct imitation of the original. The dial uses the same pressing and materials as the original Rolex.
Can you send me more photos of the models you need?
Of course, you can send the link or full name of the product to customer service to ask for more pictures.
How long will it take to ship?
After confirming the payment, we will process your order within 3-7 working days, and then we will ship it by EMS/other express company, it will take 15-25 days (US) to deliver to your door, and the delivery time for other countries is your You can ask customer service for help.
How much is shipping?
Free shipping in most countries/regions around the world. However, we provide shipping options for customers who have to deal with customs fees.
For European countries/regions, we offer to ship from our shipping point in the UK for an additional charge of $25.00. Since the package will be shipped from the UK, customers do not need to deal with customs fees for receiving packages from overseas.
Are you shipping to an address different from the credit card billing address?
If your shipping address does not match your billing address, you will need to verify that you are the payer or the credit card holder. We will ask you to provide a copy of the credit card claiming to be. This is to avoid fraud attempts and protect the true credit card owner.
What is the return, exchange and refund policy?
We accept returns within 7 days of arrival. When you receive the product and find a defect, please contact us as soon as possible. Please take a picture and provide a description of the defect you found. There should be no scratches on the watch, no links should be removed, no leather straps should be cut, and no parts should be replaced.
You may find loose parts that may appear due to transportation. But we are happy that the watch is returned to us and repaired. In any case, you can contact us for first-hand repair, and you can do it yourself to reduce time-consuming.
If you want to return the watch after 7 days, you will get a 10% restocking fee refund.